Industry jobs

Venues Today offers complimentary job listings for companies and businesses within the sports, live entertainment, meetings and facility industries. The free listings are typically posted for 30 days (or until instructed to remove).

 

When submitting your listing, please include job title, location, brief job description (100-200 words) and required qualifications. Please do not forget to include instructions on how to apply for the job, either via email or through a link to another website. We accept listings submitted in a Word format, but not as a PDF file.

 

Email all job postings to nazarene@venuestoday.com

 

 

 

Destination El Paso, Texas

Director of Operations

REPORTS TO: Assistant General Manager
FLSA STATUS:  Salaried/Exempt

SMG, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Director of Operations at Destination El Paso. The position is responsible to schedule and supervise personnel, subcontractors and daily activities involved in the successful execution of events and maintenance of the facilities by performing the following duties personally or through subordinate supervisors.

MAJOR RESPONSIBILITIES
Directs, supervises and schedules all aspects of Facility Operations, Construction Projects, including Engineering; Building and Grounds; Technical Services; Setup and Changeover; Public Safety; Security; Custodial Services, Event Services, Information Technology, Production, Shipping and Receiving, and Parking Departments.
• Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events, including ADA compliance.
• Implements and updates facility rules, regulations, policies and procedures.
• Provides clear, concise, and timely communication of directives to other departments.
• Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing.
• Oversees maintenance of the Physical Plant, systems, equipment, vehicle fleet, electrical, mechanical, environmental controls and related building management systems.
• Assists in the preparation, implementation, and monitoring of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility.
• Responsible for SMG’s proprietary maintenance software, Altum, ensuring the system meets SMG Corporate initiatives.
• Know and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.  Develop and implement programs to ensure training for employees as needed.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: maintain high-standards for guest services, employee training and development, quality assurance, energy efficiency, safety/emergency procedures, crowd control and crisis management procedures, or other areas as required.
• Knowledge in operational procedures, facility capabilities, industry terminology, event-related services and technical requirements for the types of events anticipated at the facility.
• Understands performance measures as outlined in the terms of SMG Management deliverables Agreements with client/city.
• Authorizes the requisition of equipment and supplies within budget guidelines.
• Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
• Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes.
• Works closely with the Assistant General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy.
• Negotiates with vendors, unions, contractors and/or service providers.
• Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all Corporate and governmental regulations.
• Acts as liaison to public utility, environmental, and energy agencies. Assist AGM in implementation of any energy saving guidelines.
• Coordinates and oversees special projects, such as construction, remodeling or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements.
• Works with direct reports to review scheduled events and event complexity in order to avoid potential service challenges and failures.
• Maintains inventories of equipment, while keeping in mind current technology and trends, to maximize customer satisfaction and revenue opportunities for local, regional, and national events.
• Works directly with high profile and high revenue groups to determine objectives and requirements and ensure an excellent customer experience for all customers.
• Communicates vision for service delivery in Event Management to ensure guest is serviced from arrival to departure
• Serves as MOD (Manager on Duty) as required.

SUPERVISORY RESPONSIBILITIES
Manages subordinate supervisors in any Event Services departments and is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
• Bachelors degree required, Engineering degree preferred
• Minimum of 5 – 8 years related experience in the public assembly industry in a supervisory position

SKILLS/APTITUDES
• Maintain an effective working relationship with employees and vendors.
• Strong organization, supervisory, communication, and writing skills
• Professional presentation, appearance and work ethic
• Ability to work with limited supervision and as a team member
• Follow oral and written instructions
• Knowledge of Microsoft Office applications, computer proficiency, typing, and ability to learn specialized computer software as needed

WORKING CONDITIONS
• Requires ability to work flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.
• While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.
• This position requires work inside and outside of the building and some exposure to adverse conditions.

TO APPLY http://www.elpasolive.com/contact/jobs or HRecruiter@destinationelpaso.com

This position offers a competitive salary and benefit package.  Please send a copy of your most recent resume and cover letter which includes salary requirements to:

Emilio Velez, HR Manager
Destination El Paso
1 Civic Center Plaza
El Paso, TX  79901
915-534-0660

Applicants that need reasonable accommodations to complete the application process may contact-
915-534-0628

Date opened: April 11, 2017

Closing date: Until filled

Date posted: 4-18-17

BB&T Arena, Highland Heights, Ky.

Director of Event Booking & Marketing

Department:  Marketing
Reports To:  General Manager
FLSA Status:  Salaried/Exempt

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Director of Event Booking and Marketing for BB&T Arena on the campus of Northern Kentucky University in Highland Heights, KY. Under general supervision of the General Manager, this position interacts continuously with clients, promoters, artist’s agent and artist’s managers in efforts to solidify business and also oversees and coordinates all aspects in the booking process in applicable markets.

Essential Duties and Responsibilities:

• Negotiate venue deals with promoters and/or agents.
• Monitor and maintain the master facility calendar.
• Obtain full understanding of venue deal points and agreements.
• Distribute booking sheets and show related information to personnel.
• Assist in settlement of all concerts, religious events and family shows.
• Contact prospective promoters, agents, managers and individuals to initiate the sales effort.  Follow-up on leads generated by outside sources.

• Compile bid and sales proposals.

• Negotiate, compile and execute sales contracts and venue agreements (to include tracing of contract, deposits and insurance).

• Conduct facility tours for prospective clients.
• Establish expansive network promoters, agents and managers (both Arena and artist) representatives.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security and safety in assigned buildings. 

• Responsibilities include but not limited to making sure contractual agreements are met, and clients’ event requirements and changes have been made in a timely fashion.  On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.

• Directs the public relations image of the facility. Establishes and maintains relationships with media, industry influencers and key community and strategic partners. Acts as facility spokesperson and liaison with the general public.

• Creates and supervises marketing plans for events when required, to include all available
services, group sales, public relations, media placement, promotional development, non profit opportunities, etc.

• Develops marketing materials and procedures to have the department function effectively as an in house agency.

• Aggressively seeks new contacts and maintains working relationships with all media
representatives, civic and industry organizations, corporate promotional contacts, and event and booking representatives.

• Remains current on national trends in the industry and local market changes, to best serve the facility.

• Maintains and increases facility signage revenues, when appropriate.

• Explores new avenues of revenue(s) for the facility.

• Develops and maintains a facility website.

• Attend weekly staff meetings.  Develop and maintain a harmonious working relationship with all of the other departments. 
• All other duties and responsibilities as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Bachelor’s degree from an accredited four-year college or university in marketing, public relations, business administration, public administration or related field and five (5) years related experience and/or training; or an equivalent combination of education and experience.

Skills and Abilities:         

• Excellent communication, problem solving and organizational skills required
• Ability to analyze data and figures
• Excellent good customer service and public relations skills
• Demonstrate knowledge of principles, practices and terminology of public relations programs, advertising, marketing, sales presentation techniques, public speaking and operations of tradeshow and conventions.

• Operate standard office equipment including copier and fax machine.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. 
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Work independently, exercising judgment and initiative.
• Be licensed and insured to operate a motor vehicle in the United States.

COMPUTER SKILLS:
Must be able to operate a personal computer using Windows and Microsoft Office software.


CERTIFICATES, LICENSES, REGISTRATIONS:

No certifications are required


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include the ability to communicate verbally and to be able to move around facility. Position requires step climbing, walking, and sometimes running; may be subject to physical confrontations; indoor and outdoor working conditions; irregular hours.

HOURS OF WORK AND TRAVEL REQUIREMENTS:

Must be able to work extended and/or irregular hours including nights, weekends and holidays as needed.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ACKNOWLEDGEMENT

________________________________         _______________________
EMPLOYEE NAME       DATE


        
To Apply: This position offers a competitive salary and benefit package. Resumes must include salary requirements for consideration and may be sent to:

Tammy Fryman
HR Manager/Executive Assistant
BB&T Arena
500 Nunn Drive
Highland Heights, KY 41099
Fax: 859-442-2659
Email: hr@thebbtarena.com

Applicants that need reasonable accommodations to complete the application process may contact Tammy Fryman at 859/292-2886.

Date posted: 4-13-17

 

Oregon Convention Center

Executive Director

Company: Metro

Deadline to apply: April 26, 2017 @ 5:00 PM, PDT
Salary: $123,806.00 – $185,709.00 annually

POSITION SUMMARY:
Successful leaders don't rest on past accomplishments. They continually seek to engage, communicate, create and connect – to build forward momentum for organizations to become even greater. If this description describes and resonates with you, we'd like to hear from you.

Metro, the regionally elected government for the Portland, Oregon, tri-county metropolitan area, is seeking an Executive Director to oversee our Oregon Convention Center. The Oregon Convention Center ("OCC") is managed among a family of Metro-owned and/or operated visitor venues, including the P'5 Centers for the Arts, the Portland Metropolitan Exposition Center and the Oregon Zoo.

The OCC Executive Director will bring exceptional leadership in the management of public facilities, a solid business background, sales and marketing expertise, entrepreneurial experience, a passion for sustainable operations, a commitment to advancing equity through leadership and management practices and proven performance as a motivator and team player to Metro's visitor venue management team.

It is an exciting time at OCC! In partnership with Mortenson Development and Hyatt Corporation, construction of a 600-room Hyatt Regency Hotel at the center will begin this year. Construction of the hotel will attract more national conventions and lifestyle events, bring visitors to the area and create and sustain jobs – all of which will generate new and increased spending and revenues for the center and our community. Additionally, OCC is about to embark on a major renovation to upgrade exterior landscaping, entrances and interior finishes.

The Oregon Convention Center is the largest convention facility in the - Pacific Northwest, annually hosting over a half million visitors at roughly 500 events and contributing an average of over $700 million in regional economic impact each year. The industry leader for its sustainability practices, the OCC was the first in US to be both certified LEED-EB (Leadership in Energy and Environmental Design – Existing Building) and recertified LEED-EB Silver. The facility is now certified LEED Platinum. In operation since 1990, the OCC has earned international recognition for numerous achievements and honors, including the prestigious Venue Excellence Award in 2010.

MINIMUM REQUIREMENTS:
Bachelor's Degree with major course work in business administration, public administration, marketing, hospitality, or related field, and a minimum of eight (8) years of public assembly facility and/or hospitality management experience with a minimum of five (5) years in a senior management position, or an equivalent combination of education, experience and training that would provide the knowledge, skill and ability required for the successful performance of the essential job duties may be considered. A candidate with public sector experience, specifically in a union environment is preferred.

To apply: visit www.oregonmetro.gov/FOTA for the complete job announcement and a link to our online hiring center.

Metro is an Equal Opportunity/Affirmative Action Employer.

Date posted: 4-10-17

 

Santander Arena & Santander Performing Arts Center, Reading, Pa.

Assistant Box Office Manager

DEPARTMENT:       Box Office
REPORTS TO:         Director of Ticketing
FLSA STATUS:        Salaried/Exempt

Summary

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Assistant Box Office Manager for the Santander Arena, Santander Performing Arts Center and the Reading Eagle Theatre at the Santander Arena.  The Assistant Box Office Manager is responsible for assisting all ticketing operations for the Santander Arena and Santander Performing Arts Center including daily operations of the venue box offices and any ticketing outlets. Responsibilities include servicing of all assisting marketing department with report requests; account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts.

Essential Duties and Responsibilities

Essential job tasks include the following; other duties may be assigned:

• Oversee the day-to-day activities of the Arena and Theater Box Offices, including management, scheduling, training, assistance, and hiring of ticket sellers.

• Prepare the daily cash deposits and reconcile daily ticket sales as needed.

• Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision, enforcing operational policies and procedures published in a box office operations manual, and evaluating work performances.

• Help to assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.

• Maintain competency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses as requested by the Director of Ticketing.

• Update and troubleshoot the computerized ticketing system, ticket scanners, and software.

• Manage business objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily executive sales report as requested.

• Work closely with Director of Ticketing, marketing team, tour/event promoters, Ticketmaster and box office staff to assist with and oversee the setup, creation, and on-sale of events as needed. 

• Event day responsibilities include preparing Will Call tickets, setting up scanners, final event day overview including reviewing seating setup in arena or theater and preparing financial and ticketing information for settlement.

• Jazzfest ticketing, processing orders, organizing leading up to the 10 day event.

• Assist the Director of Ticketing with event settlements, trade magazine reporting, maintaining comp logs, coordinating season events and building events in Ticketmaster.

• Contribute to the overall success of the Santander Arena and Santander Performing Arts Center by performing all other essential duties and responsibilities as assigned.

• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience   

• Minimum B.S. or B.A. degree from an accredited college/university is required.

• Minimum of three (3) years of experience in customer service related field and management.

• Box office ticketing experience preferred.

• Experience operating the Ticketmaster platform preferred.

Other Qualifications

  •  Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
  •  Ability to work as part of a team and independently with minimal supervision.
  •  Demonstrated responsibility in handling large sums of money.
  •  Strong supervisory skills, and excellent interpersonal skills, particularly in dealing with the public, are required.
  •  Proven time management skills and reliable at adhering to time sensitive deadlines as required.
  •  Flexible – must be available to work evenings, weekends and all event days as assigned.
  •  Background and Credit Checks will be required as condition of employment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply
This position offers a competitive salary and benefit package.  Please send a copy of your most recent resume and cover letter which includes salary requirements to:

Megan Schappell
resume@santander-arena.com
Santander Arena
700 Penn St.
Reading, PA 19602
(f)610-898-1141

Applicants that need reasonable accommodations to complete the application process may contact
610-898-7217

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Date posted: 4-3-17

Bob Nocek Presents, Durham, N.C.

Marketing & Ticketing Manager

Bob Nocek Presents, a concert promotion company based in Durham, N.C., is seeking a Marketing and Ticketing Manager with a passion for music and comedy.

In this position, you’ll oversee all marketing efforts and ticketing setup for our music and comedy performances throughout the Southeast as well as in a new 238-capacity venue in downtown Raleigh scheduled to begin hosting shows in summer 2017.

You’ll be called upon to fill many roles, but the top priorities will be:

Successful marketing of our shows, particularly through social media and web advertising. We are seeking a candidate with experience in both, particularly using customer and prospect data to increase sales.
Managing all aspects of ticketing with our partner venues, and creating new events for our exclusive venue in the ticketing system. Some familiarity and experience in ticketing and event scalings is preferred.
In addition to marketing shows, the job will include all of the basics: acquiring materials from artist agents and managers and sharing that information with venues; maintaining the website and social media profiles;  creating and distributing marketing e-mails; tracking show budgets and preparing marketing settlements. You may also be called upon to settle shows from time to time.

This is a full-time salaried position. We prefer a candidate based in the Raleigh-Durham market, but we are open to consideration of a remote scenario for the right candidate. No phone calls. EOE.

TO APPLY, SEND RESUME & COVER LETTER TO: jobs@bnpresents.com

Date posted: 4-3-17

AT&T Center, San Antonio

Seating System Technician

Overview:
This position is primarily responsible for the operation and maintenance of the Retractable Seating Systems at the AT&T Center. This position also functions as an overnight Conversion Crew
Leader who leads others in setting up and removing stages, chairs and other equipment necessary for basketball, hockey and concert events.

In every position, each employee is expected to: Demonstrate Alignment with SS&E’s Core Values and Mission, Collaborate with Internal/External Family Members and Demonstrate Ongoing Development.

Responsibilities:

  •  Be responsible for the operation and maintenance of a complex Retractable Seating
  • System
  •  Be an expert in identifying problems with multiple wheels, motors, and large moving
  • structures
  •  Be available to work overnights and weekends according to a predetermined calendar of
  • events
  •  Be mechanically inclined with good mechanic skills to have the Retractable Seating
  • System ready and operational at all times
  •  Train other persons to learn and assist in the operation and maintenance of the RSS
  •  Train a backup operator for the system
  •  Keep an inventory of all parts, wheels, and other equipment necessary for
  • emergency repairs
  •  Be a leader of part-time staff and temporary workers to setup and remove stages,
  • chairs, and other equipment as defined by event needs.

Qualifications:

  •  College degree and/or mechanical knowledge
  •  Understanding of electrical concepts and terms
  •  Experience as a mechanic
  •  Enjoy troubleshooting problems and making repairs
  •  Is able to bend over, lift a minimum of 50 pounds, and able to climb around and
  • under equipment
  •  No travel for this position is required

EEO Statement:
*SS&E is an Equal Opportunity Employer*
Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time.

Date posted: 4-3-17